Shipping Info

 

FREE  SHIPPING when you spend over $150!

Orders under $150 are a flat rate charge of $10 for shipping.

Need it fast? Upgrade to express shipping for $14

Want to pick up in store? Currently we can't do this online, but pay for shipping and shoot us an email at Sales@offshoresurfmitcham.com.au and we will have your order ready in store, and provide a refund on shipping.

Delivery time

We aim to have all orders shipped the same day if placed before 2pm (ACST). We use Australia Post Standard or Australia Post Express. Standard Post is 2-10 business day delivery, Express Post is next business day delivery within the express post network (Australian capital cities and major metro areas- Perth CBD only). Australia Post do allow for Express parcels to arrive within 1-3 business days in the event there are unforeseeable delays. Regional areas outside the express post network may be 2-5 business days. Please note- these time frames can be longer in busy times of year, like Christmas.

 
Express Post is a NO SIGNATURE next business day delivery service.
 
If you have not received your items within 11 business days of making your order please email us with your full name and order number and we will look into your delivery immediately.  In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.

Tracking your order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post.

If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, you will be left a card and your parcel will be taken to your local Australia Post.